Privacy Policy

1. Overview & Regulatory Framework

The Narrative Lens (“we,” “us,” or “our”) is an independent commercial, documentary, sports, and event video production company based in Calgary, Alberta. We are dedicated to safeguarding the personal information and confidentiality of our clients, website visitors, and on-camera participants.

Our privacy practices comply with the Alberta Personal Information Protection Act (PIPA) and the federal Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). This policy outlines how we handle personal information gathered through our website (narrativelens.ca) and in the course of delivering professional videography services.

2. Information We Collect

We only collect personal information reasonably required to evaluate inquiries, scope production deliverables, coordinate film shoots, and administer commercial contracts:

• Project Inquiries: When you submit a project inquiry via our online form, direct email, or telephone, we collect your name, business email address, phone number, organization name, target timeline, estimated budget range, and creative details.
• Production & Planning Notes: Call sheets, interview topic guides, location logistical parameters, and creative briefs shared during pre-production.
• On-Camera Releases & Talent Consent: Signed talent appearance releases, participant waivers, or organizational consent forms for identifiable individuals featured in recorded video footage.
• Technical & Security Data: Non-identifying technical information including browser type, device information, and anti-spam verification tokens processed through Cloudflare Turnstile to protect form submission integrity.

3. Video Footage, Confidentiality & Talent Release

In our capacity as documentary filmmakers and visual storytellers, we treat all recorded footage and client intellectual property with high ethical standards:

• Participant Consent: On-camera interviews, corporate workplace footage, and private events are filmed with the informed consent of the individual or under the contractual authorization of the hiring client organization.
• Confidential Footage & B-Roll: Raw camera media, unreleased audio recordings, and editorial project files are treated as proprietary client material and preserved on encrypted, redundant offline storage.
• Portfolio Showcasing: Excerpts, stills, or promotional cuts of client productions are only displayed on our website, social media, or demo reels in accordance with explicit contract permissions.

4. How We Use Information & Zero-Monetization Pledge

We use collected personal information solely for legitimate commercial production operations:

• Reviewing project requirements and delivering itemized quotes and proposals.
• Scheduling shoot days, coordinating crew logistics, and managing production call sheets.
• Conducting editorial reviews, client feedback revisions, and secure deliverable handoffs.
• Issuing commercial invoices and maintaining accounting records required by the Canada Revenue Agency.

Zero-Monetization Guarantee: We do not sell, rent, trade, lease, or monetize personal information, client contact lists, or video materials to third-party advertisers or data brokers under any circumstances.

5. Service Providers & Data Processors

To provide reliable web hosting and professional file delivery, we work with trusted service providers who adhere to strict data security standards:

• Website Infrastructure & Hosting: WordPress website hosting and database storage located in secure North American data centres.
• Anti-Spam Verification: Cloudflare Turnstile, which evaluates form submissions without tracking users across third-party websites or utilizing persistent user cookies.
• Direct Communications: Google Workspace for secure business email and calendar coordination.
• Deliverable Distribution: Encrypted cloud review and file transfer platforms (such as Dropbox or Google Drive) used to share review drafts and final video files with clients.

6. Security Safeguards & Retention Periods

We implement administrative, physical, and technological safeguards to prevent unauthorized access, loss, or disclosure of your information:

• Online inquiries are transmitted through end-to-end SSL/TLS encryption.
• Raw media rushes, master timelines, and project archives are secured on password-protected and physical offline drives.
• General inquiry messages that do not progress to active productions are periodically purged from active servers.
• Contractual and financial records are retained for statutory timeframes required under Canadian tax and accounting law.

7. Cookies & Aggregated Analytics

Our website uses minimal cookies necessary for core website functions and security. We monitor general site performance using Google Analytics 4 with IP anonymization active, providing aggregate traffic insights without collecting personally identifying profiles. You can disable cookies in your web browser settings at any time without impacting your ability to browse our services or contact us.

8. Access Rights, Corrections & Regulatory Inquiries

Under Alberta PIPA and federal PIPEDA, you have the right to request access to any personal information we maintain about you, request factual corrections, or withdraw your consent to ongoing communications (subject to statutory legal requirements).

If you have questions about our handling of your information or wish to submit a privacy request, please contact our Privacy Officer below. If your concern is not resolved to your satisfaction, you may contact the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca).